C2’s Dispatch Team’s Favorite Carriers

No matter what time of year it is the awesome C2 Freight dispatch team makes it feel like Christmas in July! Whether it's Christmas or July, the dispatch team is working around the clock to make sure our shippers and carriers are taken care of. 

If you’re a carrier working with C2 Freight then you are very familiar with the voices of our dispatch team. We believe it is important to keep information flowing between our customer, the shipper, receiver, and driver. This could be updates on shipping times, appointment times, traffic issues, or the numerous Acts of God we’ve seen lately so this can equal a lot of phone time for our team.

In the spirit of great communication, we’d like to send out a few tips to keep you at the top of our “Favorite Carriers” list:

• Accept Tracking: C2 offers a couple different options for tracking and both almost eliminate the need for dispatch to call a driver while he/she is on the road. Not only does this provide up-to-the-minute tracking but it’s also much safer for drivers.

• Be Friendly:         Please understand that great customer service is our goal and that means we will be calling for updates often (if you don’t accept tracking) so please be friendly to our team. We promise to gather the needed information as quickly as possible. This necessary step can be made even more pleasant if our team is received by a friendly voice.

• Communicate:     If it’s a flat tire, a backup at the shipper, a traffic accident, or a herd of cattle blocking the highway let us know. In most scenarios our dispatch team will be able to make arrangements for you to load or unload the same day if the delay is communicated quickly.

C2 understands that each carrier’s time is valuable so applying these simple tips can help us help you keep the wheels rolling.

Written by Wenona Mertens